I had just begun to pen my words on the Saturday night launch of Twenty cigarettes, when I realised that we actually went to Quay Four at the V&A Waterfront for a drink beforehand. And so I thought I would do a seperate post on the complete lack of experience of the “manager” on duty. I put manager in inverted comma’s because I’m not sure if he was the manager, but he was some sort of higher power than the barman. For records sake, we arrived at Quay Four at approximately 8:30pm on Saturday the 13th of October. This past Saturday.
While chilling at the bar waiting to be served, some guy(Manager) came out and started shouting at one of the barmen, and I have no idea what it was for. He was clearly angered about something and just went off at this guy in front of all the customers at the bar. And I don’t think this is right. This is a juvenile mistake.
Whatever happens at your bar, I don’t care, but if there is a problem then sort it out away from the customers. Don’t stand in front of me and show me how powerful you think you are by shouting t someone in a lower position than you. Take him aside and have a quiet word with him behind closed doors. And shouting does not help anyone. If you had any experience, you would have kept a cool head in a stressful situation like that.
Managers need not show their supposed power over the barman in front of customers. I really don’t care that you are a manager and that you get great pleasure in being one up on the payroll over the barman. A managers presence should be felt by the atmosphere in a restaurant, and should not be heard or seen by shouting.
Managers are supposed to be the people who do the selfless job of keeping things running smooth even when they aren’t. The customers must not know that there is a problem. We don’t want to know that there is a problem. A manager must be the person in the background who we don’t see working, but is always keeping on top of things in a controlled, mature manner.
Shouting at your bar staff in front of me while I wait for a drink is not “controlled”, nor was I impressed that you think you are one up on your bar staff. In a restaurant or bar, everyone works as a team. That’s how it’s done.
I can’t say I was overly impressed on Saturday night Quay Four. Sort out your boys anger management problems.
Sean Lloyd
Editor
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